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Reusable Project Knowledge Generation and Capture
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This chapter explores the various types of reusable project knowledge in construction, the learning situations in which most of the new knowledge is generated, the current practice for the capture of new knowledge focusing on the capability to facilitate live capture of project knowledge and the soft (organisational, cultural and human) issues that affect the knowledge capture and reuse
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Reusable project knowledge
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Reusable project knowledge is de ned as project knowledge which may be reused in subsequent stages of the same project, or other projects with necessary adaptation to avoid the reinvention of the same knowledge, prevent recurrence of the same mistakes and for continuous improvement Clearly, identifying the various types of reusable knowledge available before attempting to capture all knowledge is more likely to produce a successful result Existing literature reveals that there are various types of knowledge identi ed in the context of knowledge management (KM) which are different both in terms of scope and nature (Maier, 2002) The types of knowledge listed in Table 31 are by no means exhaustive but illustrate the varieties available For the ease of discussion, the various types of knowledge are grouped into construction-domain speci c and generic perspectives as shown in Table 31 For the generic perspective, the foremost tacit explicit distinction drawn by Nonaka and Takeuchi (1995) and Polanyi (1958) is found to be at a level too high for the purpose of identifying reusable project knowledge as most (if not all) of the knowledge are covered under the wide umbrella of tacit and explicit knowledge The same applies to the distinctions put forward by Bhatt (2001) and Blacker et al (1993) The types of knowledge identi ed by Ruggles (1997b) and KPMG (1998) cover all the potential areas for knowledge capture in organisations However, the scope might be too broad for the purpose of capturing reusable project knowledge as discussed in this book For instance, cultural knowledge is knowledge to be managed at an organisational level rather than
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Capture and Reuse of Project Knowledge in Construction
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Table 31 Authors
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Classi cations of knowledge Classi cation of knowledge
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(a) Generic perspective Nonaka and Takeuchi (1995); Polanyi (1958) Bhatt (2001) Blacker et al (1993)
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Tacit knowledge Foreground knowledge Embrained knowledge Embodied knowledge Encultured knowledge Core knowledge Innovative knowledge Process Factual Methods and processes Company s own markets Company s own products and services
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Explicit knowledge Background knowledge Embedded knowledge Encoded knowledge Advanced knowledge Cultural Catalogue Regulatory environments Customers Competitors Employee skills
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Rollett (2003: p 36) Ruggles (1997b) KPMG (1998)
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(b) Construction-domain speci c perspective McLoughlin et al (2000) Whetherill et al (2002) Robinson et al (2001) Kamara et al (2002b) Know-how Know where/when Project Organisational Process People Organisational processes and procedures Client s business How to predict outcomes, manage teams, focus on clients and motivate others Know why Know what Domain Product Technical/domain knowledge Know-who
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Embrained knowledge relates to the conceptual skills and cognitive abilities of individuals; embodied knowledge is action-oriented and is rooted in speci c contexts; encultured knowledge refers to the process of achieving shared understanding; embedded knowledge is knowledge which resides in systematic routines and encoded knowledge is information conveyed by signs and symbols
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at a project level A scope which is too wide could result in unnecessary knowledge overload and affect the knowledge capture and reuse processes For the construction-domain speci c perspective, McLoughlin et al s (2000) four types of knowing have added insights into the scope of knowledge to be managed in long-term engineering projects but they are less helpful in identifying the exact types of reusable project knowledge Whetherill et al (2002) note that knowledge in this perspective (ie organisational, domain and project knowledge) are strongly interlinked in that any amendment introduced to one category is very likely to have
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