Part V: Engaging Others in .NET framework

Generate EAN / UCC - 13 in .NET framework Part V: Engaging Others
Part V: Engaging Others
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Joan, thank you very much for the weekly review. Once again you have turned it around very quickly and efficiently. Thank you Mrs Farrell. I know we have talked about this before but there are still some typos. Are you having problems using the spell-checker Err, yes, I keep forgetting. Why don t you put a sticky label on the side of the computer to remind you about spell-checking your work and then it will stop happening. It is so easy to use. Okay Mrs Farrell, I ll definitely do that. Good Joan; if you need any further training on the system, let me know and I can organise it. Thank you, I will do. Once again Joan, thank you for this. Figure 15-3: Giving effective feedback.
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The next sections offer tips for giving and getting feedback.
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Giving effective feedback
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When giving feedback, whether positive or negative, things generally go most smoothly if you follow a few simple rules: Be very clear about the information you are imparting and own the responsibility of making the point. You don t want any grey areas at the end, and you want to make sure that your receiver knows this clear information is coming from you. Focus on the action you want to take place. Describe the facts of the situation and how you want them to change. Do not judge or offer opinions about why the problem is arising, you might get it wrong. Be as specific as possible. Take a keyhole or laser surgery approach to your intervention. Deal as precisely as possible with the situation and avoid generalisations like always and never. If your feedback deals with some aspect of behaviour, ensure that it is the behaviour you address and not the character of the person. Emphasise the positive aspects of the situation. This helps the person receiving your input to keep her receiving channels open. If you re correcting an error or making another
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15: Demonstrating Confidence in the Workplace
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point that she may receive as criticism, it can be helpful to the receiver if you sandwich the negative point between something positive, both before and after. This is not manipulative if you do it honestly; it is helpful to the person who has to take your point on board.
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Turning negative feedback around
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Input from your boss that you receive as criticism, nit-picking, or nagging is just an inadequate form of feedback. The information it contains may be valuable to you though, and important to your organisation, so it is worth understanding what your boss is trying to communicate. If you can see that your boss s criticism of you is just her inadequate way of giving you information, you retain more power in the relationship. You can do two things that may surprise her and turn things around: Take on board any feedback that may be useful to you in improving your performance and let your boss know what this is. Ask permission to give your boss feedback on how she can communicate with you more effectively. If you do this, follow all the rules on being specific, focusing on the action, and so on from the preceding Giving effective feedback section. Remember, you both share the goal of improving performance.
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Getting your boss to keep her promises
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The frustration of being offered some benefit or reward but not receiving it can corrupt your relationship with your employer and erode your confidence. Unfulfilled promises generally fall into one of two cases: Case 1: You believe your boss has promised you something that she doesn t. She may be surprised that you feel a promise has been made. Case 2: You both know full well that the promise has been made and yet it is being delayed for reasons that have not been made clear to you. In both cases, you feel maligned or abused and your self-esteem and self-confidence will suffer unless you do something about it.
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