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COBIT IT PROCESSES DEFINED WITHIN THE FOUR DOMAINS
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BUSINESS OBJECTIVES
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IT GOVERNANCE
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M1 monitor the processes M2 assess internal control adequacy M3 obtain independent assurance M4 provide for independent audit
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a statement of the desired result or IT Control Objective purpose to be achieved by impleis defined as menting control procedures in a particular IT activity
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INFORMATION
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effectiveness efficiency confidentiality integrity availability compliance reliability
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PO1 define a strategic IT plan PO2 define the information architecture PO3 determine the technological direction PO4 define the IT organisation and relationships PO5 manage the IT investment PO6 communicate management aims and direction PO7 manage human resources PO8 ensure compliance with external requirements PO9 assess risks PO10 manage projects PO11 manage quality
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MONITORING
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PLANNING & ORGANISATION
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IT RESOURCES
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people application systems technology facilities data
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IT Governance is defined as
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a structure of relationships and processes to direct and control the enterprise in order to achieve the enterprise s goals by adding value while balancing risk versus return over IT and its processes
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DELIVERY & SUPPORT
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DS1 DS2 DS3 DS4 DS5 DS6 DS7 DS8 DS9 DS10 DS11 DS12 DS13 define and manage service levels manage third-party services manage performance and capacity ensure continuous service ensure systems security identify and allocate costs educate and train users assist and advise customers manage the configuration manage problems and incidents manage data manage facilities manage operations
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ACQUISITION & IMPLEMENTATION
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AI1 identify automated solutions AI2 acquire and maintain application software AI3 acquire and maintain technology infrastructure AI4 develop and maintain procedures AI5 install and accredit systems AI6 manage changes
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Source: 1996, 1998, 2000 IT Governance Institute (ITGI) All rights reserved
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COBIT 3 EXECUTIVE SUMMARY
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IT GOVERNANCE MANAGEMENT GUIDELINE
The following Management Guideline and Maturity Model identify the Critical Success Factors (CSFs), Key Goal Indicators (KGIs), Key Performance Indicators (KPIs) and Maturity Model for IT governance First, IT governance is defined, articulating the business need Next, the information criteria related to IT governance are identified The business need is measured by the KGIs and enabled by a control statement, leveraged by all the IT resources The achievement of the enabling control statement is measured by the KPIs, which consider the CSFs The Maturity Model is used to evaluate an organisation s level of achievement of IT governance from Non-existent (the lowest level) to Initial/Ad Hoc, to Repeatable but Intuitive, to Defined Process, to Managed and Measurable, to Optimised (the highest level) To achieve the Optimised maturity level for IT governance, an organisation must be at least at the Optimised level for the Monitoring domain and at least at the Managed and Measurable level for all other domains (See the COBIT Management Guidelines for a thorough discussion of the use of these tools)
Source: 1996, 1998, 2000 IT Governance Institute (ITGI) All rights reserved
Cobit 3 Executive Summary
IT GOVERNANCE MANAGEMENT GUIDELINE
Governance over information technology and its processes with the business goal of adding value, while balancing risk versus return ensures delivery of information to the business that addresses the required Information Criteria and is measured by Key Goal Indicators is enabled by creating and maintaining a system of process and control excellence appropriate for the business that directs and monitors the business value delivery of IT considers Critical Success Factors that leverage all IT Resources and is measured by Key Performance Indicators
Information Criteria
effectiveness efficiency confidentiality integrity availability compliance reliability
IT Resources
people applications technology facilities data
Key Goal Indicators
Enhanced performance and cost management Improved return on major IT investments Improved time to market Increased quality, innovation and risk management Appropriately integrated and standardised business processes Reaching new and satisfying existing customers Availability of appropriate bandwidth, computing power and IT delivery mechanisms Meeting requirements and expectations of the customer of the process on budget and on time Adherence to laws, regulations, industry standards and contractual commitments Transparency on risk taking and adherence to the agreed organisational risk profile Benchmarking comparisons of IT governance maturity Creation of new service delivery channels
Critical Success Factors
IT governance activities are integrated into the enterprise governance process and leadership behaviours IT governance focuses on the enterprise goals, strategic initiatives, the use of technology to enhance the business and on the availability of sufficient resources and capabilities to keep up with the business demands IT governance activities are defined with a clear purpose, documented and implemented, based on enterprise needs and with unambiguous accountabilities Management practices are implemented to increase efficient and optimal use of resources and increase the effectiveness of IT processes Organisational practices are established to enable: sound oversight; a control environment/culture; risk assessment as standard practice; degree of adherence to established standards; monitoring and follow up of control deficiencies and risks Control practices are defined to avoid breakdowns in internal control and oversight There is integration and smooth interoperability of the more complex IT processes such as problem, change and configuration management An audit committee is established to appoint and oversee an independent auditor, focusing on IT when driving audit plans, and review the results of audits and third-party reviews